FAQ
Frequently Asked Questions
Last Updated: May 10, 2026
Where do you ship to?
North London currently focuses exclusively on serving customers in the United Kingdom. For additional details regarding carriers and logistics, please consult our dedicated Shipping Policy.
What are the shipping costs?
We provide Free Standard Shipping on all orders delivered across the UK. There are no minimum purchase thresholds and zero hidden surcharges applied at checkout.
How long does delivery take?
The estimated total delivery timeframe is 8 to 13 business days. This comprises a 1 to 3 business day handling window followed by 7 to 10 business days in carrier transit. You will receive an automated tracking code via email as soon as your parcel is dispatched.
What is your return policy?
We offer a straightforward 30-day return window. Items must be unworn, unwashed, and in their original packaging with tags attached. For authorization and step-by-step return instructions, please refer to our Return & Refund Policy.
Where is North London based?
North London is an international fashion brand managed directly from our European headquarters in Assen, Netherlands.
How is my personal data protected?
We take data privacy seriously and operate in full compliance with UK GDPR and European data protection standards. Learn how we handle and safeguard your information in our Privacy Policy.
What should I do if my order is delayed?
If your package has not arrived after 13 business days from your checkout date, please contact our support team at info@north-london-style.com. We will investigate the logistics status with the carrier immediately.
Still Have Questions?
Our customer care team is available to assist you with sizing, orders, and fit recommendations:
Email Support: info@north-london-style.com
Hours: Monday to Friday: 9:00 AM – 5:00 PM | Saturday & Sunday: Closed
North London (Part of Feedflow)
Wolgastraat 17, 9406RX Assen, Netherlands
Chamber of Commerce (KvK): 88470520